Help Center

Frequently Asked Questions

How can we help?

What are your opening hours?

Where is the jewellery made?

Can you provide hypoallergenic gold?

How do I verify the quality of my diamond?

Where are your diamonds from? Are they conflict-free?

Can I cancel, amend, return or exchange my order?

Do you offer repair and resizing services? What if the size is not correct after I receive my order?

What if I am not happy with my purchase or want to upgrade it after some time?

We do not offer upgrade services but can re-purpose your jewellery. Contact us for options.

I am buying a gift for someone, how would it be packed?

Shipping, Taxes and Insurance

Is bespoke jewellery more expensive?

Is it cheaper to buy diamonds in Hong Kong?

Returns & Upgrades

Ring Sizes & Conversion