Returns & Upgrades
For ready to wear product, we offer a 7 day exchange period from the time you receive your product. You can exchange the product for something else or keep it as credit with us for a future purchase. Please contact us before returning the piece and wait for our confirmation before doing so. For bespoke pieces, we cannot offer any exchange or return as the piece was made for specially for you.
However, if you find some defect or are disappointed with the purchase, get in touch with us within 24 hours of receiving the product and we will handle it on a case-by-case basis.
We do not offer upgrade services but can re-purpose your jewellery. Contact us for options.
Please note that you are responsible to return the piece to us in its original condition and should bear all costs of doing so, including shipping and insurance, if applicable. Any tax or duty refunds would need to be handled by you. We are always happy to assist in whatever way we can.
Our address is:
905 Podium Plaza,
5 Hanoi Road, Tsim Sha Tsui,
+852 2723 3188