Frequently Asked Questions
There are so many jewellers in Hong Kong, why choose Niya K?
We look to provide an all round experience with frank and honest advice, hoping to build a lasting relationship over time. We offer a wide range of jewellery using diamonds, lab grown diamonds, gemstones and pearls – all at competitive prices. Niya personally works on each of your designs to get them right and suited to your preferences. We have many happy customers that keep coming back to us and are proud of our reviews!
Where is the jewellery made and can you provide hypoallergenic gold?
Where are your diamonds from and are they conflict-free? How do I verify the quality of my diamond?
What if I am not happy with my purchase or want to upgrade it after some time? Do you offer repair and resizing services?
Our Bespoke Process
Is Bespoke Jewellery more expensive?
Bespoke jewellery is made to your exact specifications, which means you are completely in control of the budget. This means you can prioritise spending on the things that are most important to you, such as diamond colour or the chunkiness of a gold band.
As a specialist in Bespoke Jewellery we offer free design consultations, and you’ll find they are offer better value than most stores whilst also offering superior quality.
Speak to us today about your bespoke ideas, you might just be surprised!
Book an appointment to get started.
How long does it take to make Custom Jewellery?
Will I get to see my bespoke jewellery design before it is made?
What should I expect during my design consultation?
Lab Grown Diamonds
What are lab grown diamonds and how are they created?
Lab Grown diamonds (also referred to as manufactured or CVD diamonds) are a recent addition to the jewellery universe. They are made in a laboratory by mimicking the same natural process that occurred under the Earth's crust billions of years ago. These manufactured diamonds have the same physical and chemical properties as natural diamonds and therefore look identical. Experienced jewellers cannot tell them apart and need to use advanced testing machines to separate the two. Just like natural diamonds, lab grown diamonds over 1ct are graded according to the 4Cs and come with a certificate detailing its characteristics.
There are two technologies used to manufacture lab grown diamonds: High-Pressure High Temperature (HPHT diamonds) and Chemical Vapour Disposition (CVD diamonds). Both techniques use extreme pressure to separate carbon atoms from other minerals/gases and add them to a diamond seed that is grown layer by layer. The final product is a “rough” diamond, similar to those found in diamond mines. From that point on, these lab created diamonds need to be cut, polished and distributed similarly to mined diamonds. Most lab grown diamonds are grown either in India or China.
Is it good to buy lab grown diamonds and do they have any value? How do they differ from natural diamonds?
How do lab grown diamonds differ from the diamond-esque gemstones?
What kind of lab grown diamonds are available in Hong Kong?
Why choose Niya K for your lab grown diamond jewellery in Hong Kong?
Shipping & Delivery
Do you ship internationally?
We can ship products to you within Hong Kong and internationally. The shipping charges are stated at checkout and will be added to your invoice. Niya-K also insures the product should anything happen during shipping. Products are packed securely to avoid any damage during shipment.
However, you are responsible to pay any customs, import and value added taxes in your country. These would be collected by the shipping company and we do not take any responsibility for delays in shipments due to customs procedures.
How long does it take to ship?
Can I cancel my order?
Returns & Upgrades
What is the return policy?
For ready to wear product, we offer a 7 day exchange period from the time you receive your product. You can exchange the product for something else or keep it as credit with us for a future purchase. Please contact us before returning the piece and wait for our confirmation before doing so. For bespoke pieces, we cannot offer any exchange or return as the piece was made for specially for you.
However, if you find some defect or are disappointed with the purchase, get in touch with us within 24 hours of receiving the product and we will handle it on a case-by-case basis.